The returns policy is valid for 14 working days from the purchase date for you to return your item/s back to us. Returns are only valid on full priced items and excludes sale item goods.
To be eligible to return an item, the item must be unused and provided back in the same condition that it was received, including any of the original packaging.
Please note that we cannot exchange or refund orders of pierced earrings for hygienic purposes. These can only be exchanged or refunded if they are faulty.
You must notify us via email to firstname.lastname@example.org before returning any item. Please state in the email:
•Your contact name and phone number
•Reason for returning the item/s
•Whether you would like an exchange or refund
Once your return is received and checked, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.
If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
This policy does not affect your statutory rights.